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The wooden bridge and village sign at South Creake.

Privacy Policy

Certain sections of this site request personal details that we would like to retain on a database so that we can keep in touch with you about tourism in west Norfolk in the future.

The Borough Council of King’s Lynn & West Norfolk is the administrator for Visit West Norfolk and is its data controller and is registered as a data user and computer bureau under the Data Protection Act 1998.

What information do we collect?

The Visit West Norfolk website does not automatically capture or store personal data from visitors, other than to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. Verified pixel code can be embedded within pages of this website at rare times during certain promotional campaigns which are linked to external platforms. This code can only be triggered if the user of such external platforms gives their consent first, such as through user access or accounts linked to external digital radio media. This information is used only for administration of the site system and in the compilation of statistics used by the Council’s Tourism team to monitor the usage of the site.

We collect information from visitors to the Visit West Norfolk website in two ways:

1. Requests for information or services such as requesting a brochure via email or online form.

2. Website and app feedback via an online form.

We also provide a way for tourism businesses to email us with their contact details (for receiving our Visit West Norfolk News e-shots for businesses or for uploading event details). Such businesses can contact Visit West Norfolk at any time to be removed from our listings, or they can choose to unsubscribe using the facility embedded in all of our e-shots.

The Visit West Norfolk website complies with the principles stated in the Data Protection Act 1998 and we will endeavour to ensure all information held about individuals is current, accurate and held securely.

Should you have any queries on information that you believe we hold about you please contact the Data Protection Officer at the Borough Council of King’s Lynn & West Norfolk:

Data Protection Officer
Borough Council of King’s Lynn & West Norfolk
King’s Court
Chapel Street
King’s Lynn
PE30 1EX

Telephone: 01553 616512

Fax: 01553 616728


What cookies do we use?

A cookie is a small piece of text stored on the device you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.

The only cookie we use is a Google Analytics cookie. This cookie is used to help record your use of this website. It is used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. Google Analytics does not store any personal information or information about which other sites you have visited. Google Analytics keeps the site usage data for two years.

We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others but if you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add to the list of websites you do not wish to accept cookies from.

Under settings you can also delete individual cookies or any cookies that your browser has stored.

EU Cookie Directive

From 26 May 2011, a new European Union directive required all websites to gain the consent of our users to download cookies on to their machines. On 24 May 2012, the Information Commissioner’s Office (ICO) released new guidance which said that a website can operate with cookies through ‘implied consent’.

Implied Consent

There are various methods available to use to gain users consent but we consider these solutions as obtrusive. We want our users to find information and services quickly, and following the ICO’s May 2012 release, we have taken the decision to promote how we use cookies on our website and provide you with enough information to control your own settings.

Implied consent means that by using our website, you agree to cookies being set. If users want to disable cookies, this policy talks you through how to do this.

How to Disable Cookies

If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options.

External link disclaimer

The Visit West Norfolk website contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site that collects personal information. We accept no responsibility or liability for the content and security of these sites.