We are committed to providing a website that is accessible to the widest possible audience – regardless of ability or browsing technology and including those who have visual, hearing, motor and cognitive impairments. The site aims to achieve overall compliance with the Web Accessibility Initiative’s (WAI) guidelines.
The Borough Council of King’s Lynn & West Norfolk is committed to making it’s websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the VisitWestNorfolk.com website.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) listed below.
The content listed below is non-accessible for the following reasons:
The current Visit West Norfolk theme was custom-built to meet the needs of the website and third-party platform however some key accessibility measures weren’t included in the original build. The Web Team has retrofitted this theme to include a vast array of fixes however were unable to fix a few key design flaws which affect the website at higher zoom levels.
It has therefore been decided that a much larger, full-rebuild project would need to commence to replace the custom theme with a new theme that has these accessibility features built-in. Due to the scale of this workload, it is estimated this work shall be completed in 2026 or 2027.
In the meantime, the Tourism team is undertaking work to resolve missing accessibility data in the third party tourism system (SimpleView) used to display all of the locations, experiences, and events, shown throughout the website. Both teams will also be undertaking work to retrofit the various PDFs to become accessibility complaint.
This statement was prepared on 1 September 2025 and last updated on 30 September 2025. It was a self-assessment by the Web Team
The statement was last reviewed on 30 September 2025.
The website is managed by the Borough Council of King’s Lynn & West Norfolk.
Should you wish to provide feedback, report any compliance failures, or request any information and content excluded from the scope of the Directive, please use the form below:
If you would prefer to contact us directly, you can do so by:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Our aim has been to design a simply and clearly laid out site which is easy to use for all visitors to the site. However if you are having problems using or finding your way around the site, the following areas may help.
The horizontal navigation bar at the top of the page contains the main site links and the sub menu below, links to different sub sections within these areas.
The text size for Visit West Norfolk can be changed using features within your web browser:
Internet Explorer: Select the “View” menu, then “Text size”.
FireFox: Select the “View” menu, then “Zoom” or “Zoom text only”.
Safari: Select the “View” menu, then “Make text bigger” or “Make text smaller”.
Opera: Select the “View” menu, then “Zoom”.
Visit West Norfolk uses Adobe Reader to display PDF documents. If you have trouble using the free Adobe Acrobat Reader, Adobe also provides advice on how to configure your Reader, and a free download of the Accessible Adobe Reader.
For more information, visit the Adobe website Acrobat accessibility section:- www.adobe.com/accessibility/products/acrobat/
If you use a screen reading program which synthesises text as audible speech you may experience difficulty reading PDF files. The Access Adobe web site provides online tools to convert PDF documents into standard HTML or ASCII text.