Privacy Policy
Certain sections of this site request personal details that we would like to retain on a database so that we can keep in touch with you about tourism in west Norfolk in the future.
Certain sections of this site request personal details that we would like to retain on a database so that we can keep in touch with you about tourism in west Norfolk in the future.
The Borough Council of King’s Lynn & West Norfolk is the administrator for Visit West Norfolk and is its data controller and is registered as a data user and computer bureau under the Data Protection Act 1998.
The Visit West Norfolk website does not automatically capture or store personal data from visitors, other than to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. Verified pixel code can be embedded within pages of this website at rare times during certain promotional campaigns which are linked to external platforms. This code can only be triggered if the user of such external platforms gives their consent first, such as through user access or accounts linked to external digital radio media. This information is used only for administration of the site system and in the compilation of statistics used by the Council’s Tourism team to monitor the usage of the site.
We collect information from visitors to the Visit West Norfolk website in two ways:
1. Requests for information or services such as requesting a brochure via email or online form.
2. Website and app feedback via an online form.
We also provide a way for tourism businesses to email us with their contact details (for receiving our Visit West Norfolk News e-shots for businesses or for uploading event details). Such businesses can contact Visit West Norfolk at any time to be removed from our listings, or they can choose to unsubscribe using the facility embedded in all of our e-shots.
The Visit West Norfolk website complies with the principles stated in the Data Protection Act 1998 and we will endeavour to ensure all information held about individuals is current, accurate and held securely.
Should you have any queries on information that you believe we hold about you please contact the Data Protection Officer at the Borough Council of King’s Lynn & West Norfolk:
Data Protection Officer
Borough Council of King’s Lynn & West Norfolk
King’s Court
Chapel Street
King’s Lynn
Norfolk
PE30 1EX
Telephone: 01553 616512
Fax: 01553 616728
E-Mail: foi@west-norfolk.gov.uk
The Council has a duty to process and store your personal information safely and securely in line with data protection legislation, which here means the General Data Protection Regulations (Regulation (EC) 2016/679 which is in force from 25 May 2018) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR.
The Borough Council of King’s Lynn and West Norfolk (the Council), of Kings Court, Chapel Street, King’s Lynn, Norfolk, PE30 1EX is the data controller for the purposes of the GDPR and associated domestic law.
We will use your personal information for the purposes of the provision of e-learning certificates and monitoring analytics of all online course attendance. The processing of this information is necessary for the Council to undertake a public task, i.e. the processing is necessary for the Council to perform a task in the public interest or for its official functions.
Your data will be used for this specific purpose and will be passed to Avoy Technologies Limited (Snapsea) who are contracted to undertake the management of the online course database for tourism services on behalf of the Council. It may also be shared between Council departments and other agencies where there is lawful authority to do so.
Your information will be kept strictly confidential. It will be stored separately from other information in a secure, password-protected database on the Avoy Technologies (Snapsea) computer system as well as on the Council’s computer system.
Your personal information (email address and general age bracket) will be kept for as long as analytics of use are required, and for a period after the service is terminated. You can find more information about our retention policy on the privacy notice page. We will only use your data within the terms of data protection laws, will delete your data securely and only keep it for as long as necessary. We will review dates for keeping personal data in the future and if necessary update these privacy notices.
You may see copies of the data held about you and ask for it to be corrected or deleted.
You can find more information about Data Protection and the Council’s Data Protection Officer, on our Data Protection page.
If you are unhappy with the way your personal information is being handled you can contact the Independent Information Commissioner.
A cookie is a small piece of text stored on the device you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.
The only cookie we use is a Google Analytics cookie. This cookie is used to help record your use of this website. It is used to collect statistics about site usage such as when you last visited the site. This information is then used to improve the user experience on our website. Google Analytics does not store any personal information or information about which other sites you have visited. Google Analytics keeps the site usage data for two years.
We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others but if you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add www.visitwestnorfolk.com to the list of websites you do not wish to accept cookies from.
Under settings you can also delete individual cookies or any cookies that your browser has stored.
From 26 May 2011, a new European Union directive required all websites to gain the consent of our users to download cookies on to their machines. On 24 May 2012, the Information Commissioner’s Office (ICO) released new guidance which said that a website can operate with cookies through ‘implied consent’.
There are various methods available to use to gain users consent but we consider these solutions as obtrusive. We want our users to find information and services quickly, and following the ICO’s May 2012 release, we have taken the decision to promote how we use cookies on our website and provide you with enough information to control your own settings.
Implied consent means that by using our website, you agree to cookies being set. If users want to disable cookies, this policy talks you through how to do this.
If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options.
The Visit West Norfolk website contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site that collects personal information. We accept no responsibility or liability for the content and security of these sites.